Thank you for choosing Brand New Feet. We are committed to providing excellent service and high-quality products. Please read our policy carefully before making a purchase.

No Refunds

We do not offer refunds under any circumstances. By purchasing from Brand New Feet, you acknowledge and agree to this policy.

Services

While we do not offer refunds for any service bookings, we understand that schedules can change.

• Rescheduling: Appointments may be rescheduled at least 24 hours in advance of your original appointment time. To reschedule, please contact us at 504-475-3338.
• Missed appointments or late cancellations (within 24 hours) are non-transferable and non-refundable.

Products

We stand behind the quality of our products. Although refunds are not available, we do offer exchanges.

• Exchanges: Products may be exchanged for another item of equal value within 7 days of delivery or purchase, provided they are unused, unopened, and in their original packaging.
• Return Shipping: Customers are responsible for any shipping costs related to exchanges.

To initiate an exchange, please contact us at brandnewfeet@footcareclinics.org with your order number and reason for the exchange.

Questions?

If you have any questions regarding our policy or need assistance, don’t hesitate to reach out to us at 504-475-3338. Thank you for supporting Brand New Feet!